Terms & Conditions

Payment

Payments must be made in pounds sterling. The balance is payable 6 weeks prior to the holiday date. Where the
booking is made within 8 weeks of the holiday start date, full payment will be required on booking. Payments may be made by cheque, by card over the phone and by bank transfer for which the payer should cover any charges.

We charge a deposit to secure your booking at 25% of the total booking cost with a minimum charge of £100.

Arrival & Departure

The bungalows will normally be available to your from 3pm* on the day of arrival. Guests must vacate by 10am on the day of departure. The neighbouring touring park is in no way connected with the bungalows and as such has no knowledge of the running of the holiday bungalows. Bungalow guests have no right of access over the touring park land.  *Arrival times will be 4pm for the 2020 season.

Pets

Dogs are permitted provided that they are not left unattended at any time; they are not allowed on the furniture, and that any pet hairs in the property and fouling in the grounds are removed. Dog waste can be disposed of in the large
bins at the bottom of the site. Please keep dogs under control in the grounds. Please do not wash dogs in the shower.

Care of the Property/Loss and Damage

Please take care with the property. The bungalow will be clean and tidy when you arrive and should be left in the same condition as you found it. Pots and pans should be washed and put away, and rubbish bags taken to the large bin at
the bottom of the site. The Guests are liable for any breakages or damage caused to the accommodation or its contents.
We do not charge for minor breakages, but we may send you an invoice for repair or making good if the damage is significant. If you do break something, however minor, please let the owner/representative know so that it can be
replaced.

The bungalows are strictly No Smoking

Liability

Jenny Wren Holidays acts as agent for the Home Owners and there is no contractual relationship between the Booker and Jenny Wren Holidays. The contractual relationship is directly between the Home Owner and the Booker. Jenny
Wren Holidays has no responsibility to the Booker during the letting period. The Booker should ensure that the Homeowner has given contact details for him/herself or a representative in order to deal with emergencies or
breakdown of equipment in the property.
The information and descriptions supplied are believed to be accurate and are offered in good faith. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Owner’s control for which the Owner and/or the Agent accept no liability.
In addition, no liability can be accepted by the Owner and/or Agent for any damage, loss, sickness or injury to any member of your party or any vehicles or possessions, howsoever caused, nor shall we be liable for any additional
expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with us.
Under no circumstances shall our liability exceed the amount paid by you to us.

Occupancy

Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown on our website, must not be exceeded.
We only accept bookings from couples and family parties, i.e. no groups or hen/stag parties. Sub-letting The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the
maximum number advertised and declared in the booking form.

Inspection and Maintenance

We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.

Non-Availability

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund.

Cancellations

*Applicable to new bookings made after 20 March 2020. We are pleased to offer risk free bookings with flexible cancellation via Master Cancel as follows: *If the guest cancels between 60 days and 2 days before check in date, the guest receives a full refund of their holiday cost. Guests are reimbursed at check in on the date of the original booking. *If the guest cancels one day before or on the day of check in, the guest will not be reimbursed their booking costs. *If the guest cancels 61 or more days before their holiday then we will refund the deposit minus your £20 booking fee as long as we can re-let the property. For a booking starting on a Saturday the latest day to cancel and be covered would be Thursday morning. Cancellations are covered for any reason. There are no forms to complete, just let me know you wish to cancel.

**For bookings placed prior to 20 March 2020 terms and conditions as per your original booking will stand. Your deposit is refundable minus a £20 booking fee. Where balances have been paid I will refund as long as I can re-let the property, minus your non-refundable booking fee. ** (I will refund for cancellations made where there are still restrictions in place due to Covid-19.)

Website Content

We will endeavour to ensure that the content of this website is always accurate, honest and up-to-date. However, all content, including prices, is subject to change without notice.

Complaints

While we endeavour to ensure that everything is presented to a high standard with your accommodation should you need to make a complaint, the following procedure applies.
Guests Must:

  • Inspect the property on arrival and report any immediate problems to the Owner or Owner’s representative.
  • Report any problems found with the property during their stay to the Owner or Owner’s representative

Complaints must be reported immediately to the owners of the property or their representatives whose contact numbers you are given, thereby giving them the opportunity to rectify the problem during your stay. Complaints will not be entertained at the end of the hiring period or if the Guest vacates the property.

Personal Information

All personal information collected through the forms in this website will be used only for the purpose intended, e.g. to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is
necessary to satisfy the enquiry or booking made.

Applicable Law

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English Courts shall have jurisdiction.

Covid-19

1. Special conditions relating to Corona Virus During the period of Government special measures relating to regulating the spread of Corona Virus the following conditions of staying with us will apply to all guests, until we deem it appropriate to vary, based on Government guidance.

1. All guests may travel to us provided that they:

o Are not exhibiting symptoms of Covid-19

o Have not been tested positive for Covid-19 within the last 14 days

o Are not self-isolating for symptomatic reasons

o Have not been knowingly in contact with a person who has been tested positive for Covid-19 during the previous 14 days

o Are not part of the ‘Track and Trace’ NHS system

o Any guests that cannot comply with 1.1 to 1.5 above must not travel to us.

A refund or credit note will be issued to cover the cost of the original booking valid for 12 months, if you provide us with evidence that:

• you have had a positive virus test result in 1.2 above or

• you have other documented evidence that you were instructed not to travel by the NHS or Government and

• you do not have travel insurance to cover a cancellation;

o We will not be liable for any other costs or claims whatsoever from these actions.

2. All guests will immediately inform us and return home to self-isolate if, during their stay:

o They exhibit symptoms of Covid-19 or

o They test positive for Covid-19 or

o They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system

o In an exceptional circumstance and with our agreement only, guests who cannot immediately return home and stay in their cottage to self-isolate will be responsible for all normal charges and costs for the cottage and any loss of income incurred by us. They must also comply with the following:

o All guests must stay in their property and not visit any public spaces

o Guests must use local food delivery services only and advise them of their condition.

o All communications and checkout must be remote

o There will be no property servicing or repairs unless in an emergency

o Rubbish must be placed outside the front door at a prearranged time

o There must be no outside visitors to the property other than medical personnel.

o Guests must remotely contact us prior to checking out to provide an update on their condition.

o We will not be liable for any costs or claims whatsoever arising from any of these actions.

3. All guests must inform us if, within 14 days of their return home:

o They exhibit symptoms of Covid-19 or

o They test positive for Covid-19 or

o They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system

4. In the event that we have a confirmed or suspected case of Covid-19 in a bungalow then a special cleaning regime will be initiated after those guests leave. This may affect the arrival date of the next guests.

o Under these circumstances we may defer, at our discretion, the start date of your stay by up to typically (but not limited to) 24 hours to initiate a special cleaning regime to ensure we minimise the risk to you.

o We will refund pro-rata for any nights lost from your holiday.

o In the event that you will lose a reasonably substantial part of your stay then we will offer a credit note valid for one year for a stay on an alternative available date.

o We will not be liable for any other costs or claims whatsoever arising from these actions.

5. Housekeeping To reduce the risk of transmission to us and our cleaners:

o All mattress and pillow protectors, tea towels and oven gloves must be bagged up and left in the shower.

o All table cloths, oven gloves, tea towels and bath robes must be placed in a black sack provided and deposited outside the front door prior to departure.

o Food must be removed and disposed of and all waste bins emptied in to the general and recycling bins provided on site.

o There will be no interim servicing of the accommodation

o No maintenance will be undertaken within the property while guests are staying unless it is deemed by us as essential or an emergency

Please wash your hands regularly and observe social distancing in the local community. https://www.gov.uk/coronavirus

**Updated Arrival details and Information for Covid-19 and 2020 bookings can be found here: https://jennywren-brixham.co.uk/covid